Glossary Item Box
Trouble Shooting
This is a common topic for MovALyzeR & ScriptAlyzeR. These programs will be referred to as MovAlyzeR on this page.
To allow us to help efficiently in case of software problems, proceed as follows:
(1) If you use a digitizer, troubleshoot the WinTab™ driver first. All major digitizer manufacturers have developed their Wintab™ compliant drivers.
(2) Verify that your system works properly. In case of doubt, close all applications, reboot your system and try again.
(3) See our downloads web page for more recent downloads, known problems and solutions.
(4) Identify the problem in MovAlyzeR. Report any problems to NeuroScript, stating what you were doing before the problem occurred, what information the screen shows and which particular system you are running. You can also e-mail the recent part of the log file via File > Logging > Send File.
* WinTab
o If MovAlyzeR fails to open or displays error messages after installation, verify that you have uninstalled the previous version before installing a newer version.
o If not, go to control panel > Add/Remove programs > Remove MovAlyzeR (older version). In the same window, verify that MovAlyzeR is not listed anymore as one of the installed programs. Run the .msi file (newer version) and follow the installer instructions.
When the digitizer does not seem to work or Wintab or the digitizer is mentioned in error reports, you should verify whether Wintab works properly.
o Click My Computer > Control Panel.
o Find your tablet driver, open it and find the testing option.
o Verify that you can write in the test window.
If this test is not successful it is often fastest to reinstall Wintab. Only one Wintab driver can be installed at a time.
Reinstall Wintab Driver
The standard solution for digitizer driver problems is to reinstall.
o Click My Computer > Control Panel > Add/Remove Programs.
o Uninstall your tablet driver.
o Disconnect the digitizer.
o Restart your system (which removes remaining files that were in use) with the digitizer still disconnected.
o Connect the digitizer after completing startup.
o Run the digitizer driver install procedure, e.g.,
~ Download the latest version from your digitizer manufacturer's web site, into c:\{MANUFACTURERNAME}, where {MANUFACTURERNAME} is the digitizer manufacturer's name. The driver installation software may be run from the "current location" but saving first to disk is less error prone.
~ Execute the download in case it is a self-extracting program, or unzip it, e.g., using Winzip from http://www.winzip.com.
~ Open the setup program and follow the instructions. Another restart of the system may be needed at the end.
o Be alert that upgrading may result in non-working software. Be reluctant in upgrading without compelling reason.
If problems persist, check the following:
(1) Check the digitizer power is on and the data cable is connected to the correct port.
(2) Check that the digitizer driver is in the control panel and can be activated: click My Computer > Control Panel > Your Tablet Driver, and check port identity and settings via Connection.
(3) For MSWindowsNT/2000/XP or later:
o My Computer > Control Panel > Services (double click).
o Stop TabletService.
o Start TabletService.
(4a) For MSWindowsNT/2000/XP or later:
o Delete \winnt\system32\wacom.dat.
(4b) For MSWindows95/97/ME or later:
o Delete \windows\swacom.dat.
(5) Shut down, power down the PC, wait 10 s, start the PC and try again.
If the problem persists:
o Try an older driver that has worked in the past.
o Inspect the manufacturer's web site for known bugs. Download the more recent WinTab drivers.
o Contact customer service of your digitizer manufacturer.
o Contact LCS/Telegraphics by e-mail: feedback@pointing.com, Tel +1-617-225-7970 EST or wintab@pointing.com, Tel +1-617-225-7969 EST or via http://www.pointing.com.
o Contact NeuroScript if previous measures failed.
Troubleshooting ScriptAlyzeR/MovAlyzeR
If a problem occurs while running MovAlyzeR, please e-mail NeuroScript the last 20 lines of the actions.log file:
o Click File > Logging > Log Actions to File should be check marked.
o Click File > Logging > View Log File.
o Move to the end of the file and select approximately 20 lines by dragging the mouse over the text, Save (Control/S), Click your e-mail window, Paste (Control/V).
o E-mail us also the literal text of the beginning of the system error message.
o You may want to clear the log file clicking File > Logging > Clear Log File.
o Less urgent problems, remarks, suggestions can be included in the actions.log file by
Clicking File > Logging > Add Issue/Comment to Log, and e-mail (part of) the log file to NeuroScript (see Actions_Log).
o If a severe software problem occurs, you need to check first whether the problem can be reproduced (and note the conditions when the problem recurs). Make sure to reboot the system and that no back ground programs interfere.
o Verify that the latest version of MovAlyzeR is being used, otherwise download and install the latest version.
o Shut down the PC, switch off the PC, wait 10 seconds, start the PC, start only the MovAlyzeR application and check whether the problem recurs.
Problem: The stimuli are not shown in the specified area on the display or the stimuli are pushed towards a corner.
Troubleshooting:
o Verify that for the stimulus elements, Element > Properties > Dimensions shows the right dimensions. The Center point x and y coordinates are plotted with the left bottom corner of the recording window as the origin.
o If you want the stimulus to be displayed real-size on the screen/tablet, verify that both the following switches are set.
1. Settings (main tool bar) > Select input device > Input device > Mapping > 'Recording window' and 'Proportional' are checked. The tablet and display sizes should be specified correctly.
2. Experiment > Experiment settings > Run Experiment Trial Settings > 'Make recording window real size' is checked.
If you set only 1. or 2., the stimuli might be greatly displaced.
o If you want to use most of the display as the recording window, set both of the following options:
1. Settings (main tool bar) > Select input device > Input device > Mapping > 'Entire display' and 'Proportional'. The tablet and display sizes should be specified correctly.
2. Experiment > Experiment settings > Run Experiment Trial Settings > 'Maximize recording window'.
If you set only 1. or 2. then the stimuli might be greatly displaced.
o Before running the experiment with stimuli, you can test the functionality of individual stimulus by right clicking on the particular stimulus > Test in recording window.
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